eCommerce Manager (temporary assignment)

About us: Iconic brand, tiny company.

Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory, but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that start-up acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.

What we are building: tools for creators.


Throughout its 80-year history, Polaroid was at its best when we made tools for people to express themselves, push boundaries and move culture forward. In the next decade, we are getting back to this purpose. We're not solving small problems, and we're not addressing a small market; our goal is to make products that will make the world more meaningful and human.

Job description:

Joining the business at a key period of exciting growth, the Ecommerce Manager (temporary assignment) will work closely with the Director of Ecommerce, Digital Innovation Manager and members of other teams in a range of duties and activities to support and develop the websites, online marketing and ecommerce strategies of this iconic brand.

Objectives of the role:

• Responsible for ecommerce sales targets achievements thanks to detailed and customer-centric day-to-day ecommerce performance monitoring:
  • Including website animation plan optimization
  • Including website merchandising strategy
  • Including website product, cross-sell, up-sell strategies
  • Including website promotion strategy
  • Including end-to-end consumer journey
  • Including website dashboard enhancement and monitoring
  • Including proactive and reactive support to achieve sales target
  • Including managing and being supported by 2 eCommerce coordinators and 1 eMail coordinator
• Responsible for reports and dashboards optimisation to help monitor performance, mastering Google Analytics and automated reports.
• Responsible for daily operations around order processing, inventory management, product management closely collaborating with customer service, logistics and supply.
• Supports overall eCommerce team in QA and TMA roadmap follow-up.
• Supports Director of eCommerce on sales forecasts.
• Works closely with:
  • Digital Innovation Manager to implement innovations & services from a marketing and sales angle point of view
  • Marketing Department to ensure full comprehension and mastering customer journey
  • Marketing Department for SEO opportunities (develop, implement and monitor).
• Following up on eCommerce and Digital competitive intelligence to identify new trends and best practices.
• Undertake competitor analysis on an ad hoc/seasonal basis to find insights and to better understand their tactics and market developments.

The ideal candidate:

• eCommerce Expert: 5-7 years experience required.
• Strategic Thinker: You always think outside of the box whilst keeping the eye on what’s most important: the consumer. Addressing friction throughout the customer journey is driving you.
• Insanely Commercial Acumen: You love to run eCommerce businesses, analyse and follow-up agily with optimisations roadmap.
• Highly Collaborative: You successfully collaborate with many stakeholders to ensure the targets are reached whilst improving the customer journey.
• Very Good Eye for Detail: You love to get things done right and spot errors immediately.
• Highly Organised: You’re very well organised and implement processes so that nothing slips your attention.
• Empathy: You care deeply about how customers think. You can accurately predict how you should optimize their experience on our site and back this up with data.
• Entrepreneurial Ambition: You’d love to start a company one day or to undertake a project that is important and nearly impossible. A lack of formal structure excites you. You want to roll up your sleeves in an exceedingly small team that is scaling.
• Appreciation for Quality: You get very enthusiastic about certain products and can articulate why they’re incredible. You are excited about working for an iconic brand.

What to expect:
This is a full-time role for 6 months based in our Amsterdam HQ (Houthavens). You will be reporting directly to the Director of eCommerce and working closely with the Sales and Marketing team as also peers from other departments.

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